Technical Support
We regularly receive positive feedback from customers who
have taken advantage of our annual support and maintenance
program. Having access to professionals who know who you are,
understand the urgency of your request and have access to
the resources to address those requests, is critical for a
system that supports your day-to-day operational requirements.
A responsive, competent answer either on-line, by email or
on the telephone makes all the difference.
A technical support person can be reached by telephone during UK business hours. Outside of these hours, the support team can be contacted by email. Please use the following contact details:
| Telephone: |
+44 (0)161 941 7792 |
| Email: |
 |
To enable us to resolve your issues quickly, please have the following information ready when reporting a support issue:
| Solution |
Details |
Location |
| All Products |
Product name and version |
Help->About menu of relevant product |
| Xanalys Link Explorer |
Relevant Template/Bridge name being used. |
Queries Window |
| |
Log File: "LinkEXPLORER_ErrorLog.txt" |
File system directory:
"My Documents\Link Explorer\ <product version>\" |
|
